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Policies & agreements

UK GDPR and the Data Protection Act 2018 are the floor for how we operate, not the ceiling. These documents are written to be readable by a procurement professional — not by a lawyer alone — and are kept current as the product evolves.

Last updated: 16 June 2026

Terms of Service

These Terms of Service ("Terms") form a binding agreement between ProcureLens UK Limited, a company registered in England and Wales ("ProcureLens", "we", "us"), and the organisation or individual identified in the order or sign-up ("Customer", "you") for use of the ProcureLens UK platform (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

ProcureLens provides a buyer-side procurement intelligence platform comprising supplier discovery, structured evaluation scoring, pricing benchmarks, risk screening and a sourcing workflow with audit trail. Features and tier inclusions are described on the Pricing page and may evolve.

2. Accounts and Workspaces

An account belongs to an individual user. A workspace belongs to an organisation. You are responsible for keeping credentials secure, for activity under your account, and for promptly notifying us of unauthorised use. The first user to create a workspace is the Workspace Owner and may invite other users, assign roles and remove members under the role model published in-product.

3. Subscriptions, fees and renewal

Fees are stated in Pounds Sterling, exclusive of VAT where applicable. Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal. Annual plans are non-refundable except as required by law. Tier limits (e.g., active engagements, included users) are documented on the Pricing page and enforced in-product.

4. Acceptable use

You agree not to:

  • resell, sublicense, or grant Service access to a third party other than your authorised users;
  • reverse engineer, scrape, or extract bulk data from the Service to construct a competing intelligence database;
  • upload unlawful, infringing, defamatory or malicious content;
  • use the Service to harass suppliers or to engage in price-fixing, market allocation or other anti-competitive conduct;
  • circumvent technical access controls, rate limits or tier restrictions.

5. Customer data and Workspace content

You retain ownership of all data you upload. You grant ProcureLens a worldwide, non-exclusive, royalty-free licence to host, process and display Customer data solely to provide and improve the Service. We may use aggregated, anonymised statistics derived from Customer data to publish category benchmarks; no individual Customer is identifiable in such statistics.

6. Methodology and outputs

ProcureLens publishes a methodology for how suppliers are scored. The methodology is a decision-support tool, not a guarantee of supplier performance. Final procurement decisions rest with the Customer. ProcureLens does not warrant that any supplier will perform to expectation and is not liable for supplier conduct.

7. Intellectual property

The Service, including its software, the proprietary scoring weights and signal-fusion model, the platform UI, and the ProcureLens brand, is owned by ProcureLens or its licensors. No rights are granted other than the limited right to use the Service under these Terms.

8. Confidentiality

Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and sub-processors bound by confidentiality.

9. Service levels and support

Target availability is 99.5% measured monthly, excluding planned maintenance and events outside our reasonable control. Support is provided via email during UK business hours; Enterprise customers receive the response targets stated in their order.

10. Warranties and disclaimers

ProcureLens warrants that the Service will materially conform to its documentation. Except as expressly stated in these Terms, the Service is provided "as is" and we disclaim all other warranties to the maximum extent permitted by law.

11. Liability

Neither party excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Subject to the foregoing, each party's aggregate liability under these Terms is capped at the fees paid by the Customer to ProcureLens in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss, lost profits, lost revenue, or lost data that could have been recovered from a backup.

12. Suspension and termination

We may suspend access for material breach, security risk, or non-payment. Either party may terminate for the other's uncured material breach with 30 days' notice. On termination, Customer data is available for export for 30 days, then deleted, subject to legal retention.

13. Changes to these Terms

We may update these Terms; material changes are notified by email or in-product at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that ProcureLens may seek injunctive relief in any competent court.

15. Contact

Legal notices to legal@procurelens.co.uk.